- 'Do a lapt of the block, grab a coffee, read in the sun rather than queueing in the crowded arcade'
Case Studies / Usage Examples
KoalaBrain KU can be used in a variety of retail, hospitality, and business scenarios - these (very short) case studies illustrate some of them.
Online queueing is, of course, not suitable for every kind of business, but offers clear advantages to businesses that need to regulate their foot traffic to reduce crowding.
This also serves as a good usage example for small cafes and restaurants
- In this example, 'The Pub', a small pub with a seating area and beer garden, needs to regulate the flow of customers so they can be seated and spaced out
- Previously, 'The Pub' would allow customers to arrive at any time, and which is no longer possible as it causes crowding
- Customers could stand or sit wherever there was space, further adding to crowding woes
- 'The Pub' has decided to implement KoalaBrain KU as a queueing system.
- They have customised and printed instruction sheets with scannable QR codes for patrons and posted them at the entrance to the premises
- Customers can now scan in, and relax in the park nearby, or take a short walk and return to 'The Pub' when they receive notification that it's their turn in the queue
- Customers no longer have to find space in the premises to wait for their table, or cause congestion outside of the premises while waiting on the street
- Staff are able to view and confirm queued customers on their EPOS or tablet device using a web browser
- Outcome of implementing online queueing
- This new setup has allowed 'The Pub' to operate at or near capacity, allowing customers to arrive moments before they are seated, without crowding the premises
- By signing up for KoalaBrain KU and running it from their existing computer/tablet, 'The Pub' have been able to (almost) instantly impliment queueing infrastructure with no additional hardware purchase, in a single step
- Customers are also easier to deal with personally, as they haven't had to wait on the roadside for their food and beverage
The Second Hand Trader
This also serves as an example for general retail
- A second hand trader, located in the city center, relies on both appointments and passing foot traffic for business
- Traditionally, there were no real rules, people looking to sell stock would say they'd be in on a certain day or afternoon, no times were specified (or required)
- If several people arrived at once, along with some passing foot traffic to browse the store, it wasn't a problem and the customers could wait in-store, even if it got a bit crowded
- As this is a busy shopping area there was no waiting room outside due to passing traffic
- The second hand trader no longer wishes to have more than a few customers waiting in-store, and has implemented KoalaBrain KU as it's queueing system
- After posting instructions and scan code at the door, customers can scan into the queue and return later rather than waiting in-store
- Outcomes of implimenting online queueing
- Customers can now take a lap of the block when it's busy, or visit other nearby retailers rather than crowding the traders premises
- As KU doesn't impliment any hard-and-fast rules, the trader is free to progress his queue as he sees fit, and attend to bookings in between walk-in patrons
- Sometimes when it's quiet he just waves customers on in because you can do that, too